CONTACT US

We're always happy to answer your Breo-related questions. If you can't find the info you need on this site, you can email us on
info@breo.co.uk 
Please remember to include your order number if you have one.

DELIVERY

CHRISTMAS DELIVERY

As the festive season approaches, we want to ensure your holiday shopping experience is seamless. Below are the recommended delivery deadlines, as advised by Royal Mail. While we'll continue shipping orders up to these deadlines, please note that once handed over to Royal Mail, we cannot guarantee their arrival in time for Christmas so we would advise to order as early as possible.

Recommended Delivery Deadlines:

IMPORTANT NOTICE - EUROPEAN DELIVERY

Unfortunately with ongoing repercussions from Brexit, we can no longer offer European delivery. Thank you so much if you have been a European customer in the past. We hope very much we will be able to deliver our sunglasses again to you soon (fingers crossed 2024!)

DISPATCH

Breo offers Royal Mail standard postage service.
- Mon-Friday before 1pm: We will always aim to dispatch orders on the same day as your order.
- Friday 1pm-4pm: We will aim to dispatch your order on the same day as your order but can not guarantee.
- Friday after 4pm: Orders will be dispatched the next working day.
- Saturday/Sunday: Orders will be dispatched the next working day.

Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way.

Delays caused by the Royal Mail strikes are beyond our control. We advise you to order early where you can.

DUTIES & TAXES

Orders sent to addresses outside the UK may be subject to import duties and taxes. We have no control over these and have to ask that the customer is responsible for settling the cost. Unfortunately these vary for different countries so we are unable to estimate what they will be on a case by case basis. Breo does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Breo is responsible for the error.

RETURNS & EXCHANGES

If you are not 100% satisfied with the item(s) you have ordered from breo.co.uk, send them back - within 28 days of receipt in a re-sellable condition, i.e. in the original packaging, unworn and we will refund your money or exchange it for a different size or colour. You can either email us or write directly on your order sheet what you would like to happen to your items.

Email: info@breo.co.uk
Returns Address:
Breo Official LTD, City Discovery Centre, Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9AP

BROKEN OR DAMAGED ITEMS

Please give us an email on info@breo.co.uk with pictures and a brief description of your issue. Our customer service team is happy to help :)